Refund policy

• Our SkinNucleus team invests considerable effort into creating, testing, and fine-tuning every
product before it reaches you. Our aim is to sprinkle a little joy into your daily skincare ritual.
Nonetheless, if you feel the need to return any products, here what you should do:
• File a return or replacement request within 03 days from the date of delivery if the product(s)
received is wrong or expired, at customersupport@skinnucleus.com
• Please allow two business days for us to access your return request.
• Once we receive your product(s), evaluate it against your claim and initiate a
replacement or refund accordingly. Please note that replacements are contingent on stock
availability.
Products can be returned for the following reasons:
1. Incorrect product delivery
2. Delivery of expired product
3. Delivery of damaged product
Please contact our customer support team at customersupport@skinnucleus.com for any
related concerns.
Once your returned order is received, our service team will review it. If your claims are
validated, process a refund within 24 hours.